SOS Credit case study: automating consumer lending in the Czech Republic

The inGain lending operations system enabled Czech consumer lender SOS Credit to automate both its broker connections and its employee workflows. With these processes automated, the business could scale rapidly by acquiring and processing customers more quickly and efficiently. SOS Credit implemented the no-code solution within one week.

The inGain system was so easy to customise and adapt to all of our lending business needs. By automating the way we attract and process new and existing customers, we can offer both a faster and more reliable service.”

— Jekaterina Stukalina, CEO, SOS Credit

The challenge

SOS Credit needed a more efficient way to attract new customers and scale its existing business. Without an in-house IT product development team, it was looking for a reliable, experienced fintech partner to automate its loan management. The solution had to:

• provide a seamless connection to brokers
• handle the full lending lifecycle
• change along with the growth of the company

The consumer lending market was already crowded when SOS Credit entered it. To succeed, the business model had to handle thousands of loan applications a month, which left few resources for time-consuming manual work.

The solution

inGain’s flexible core system supported around 99% of SOS Credit’s needs, so it could be adapted quickly with minimal costs involved. It met SOS Credit’s basic requirements at the MVP stage and allows customisation as the business grows. inGain:

• structured and managed the entire onboarding process
• provided regular consultations on adapting the core framework to SOS Credit’s market and business needs
• gave SOS Credit the ability to launch a new product within one month, with support from the IT team

The results

With the inGain lending operations system, SOS Credit now has:

• a direct connection to brokers through an application programming interface (API)
• automated employee workflows, including registration and scoring
• automated customer communications, such as reminders and newsletters
• connections with brokers and affiliates that support the debt collection process

Working with the experienced inGain team has been an integral part of the success of our business. Their system has enabled us to scale the company at the pace with which we can attract new customers, without feeling constrained by resources.”

— Jekaterina Stukalina, CEO, SOS Credit

According to alternative investment marketplace Peerberry: “Despite strong competition, in just a few years after launch, SOSCredit has established itself as one of the key players in [Czechia] and is highly rated by its clients.” Since launching in 2015, SOS Credit has cumulatively issued almost 20 million euros in loans and currently has a loan portfolio of close to 2 million euros.

About SOS Credit

SOS Credit has operated in the Czech market since 2015 and provides short-term non-bank loans. Its loans are fully online, with no branch visits or queues, and filling out an application takes a maximum of 10 minutes. SOS Credit runs on an automated business process system and assesses each client with a scoring system developed by its own IT department.