Credit One case study: a custom lending solution for the Swiss market

The inGain lending operations system enabled Credit One (CREDIT ONE AG) to launch a private loan product across all regions of Switzerland. Credit One is a fast and flexible fintech service that has operated in the market since 2020 and offers many advantages over traditional bank lending.

The Swiss lending market is being disrupted by new technologies. The traditional banking model is being gradually eroded by new technology-based companies, such as ourselves. And consumer behaviour shows the trend will keep going in that direction.”

— Enzo Serratore, Founder and CEO, Credit One

The challenge

Credit One needed a reliable, experienced fintech partner to automate its loan management processes. The Swiss market has specific requirements that differ from those in European Union countries, and Credit One had to solve for:

• the obligatory physical payslips, which had to work alongside otherwise digital loan management
• national regulations, which made custom development essential
• managing a runoff portfolio on behalf of a third party
• a partner able to deliver any future growth plans

The solution

The existing inGain lending operations system supported around 99% of Credit One’s needs out of the box, and it is flexible enough to adapt to Credit One’s business and regulatory requirements as the company grows. inGain:

• adapted the solution to manage the runoff portfolio with some additional features
• provided custom development to meet national regulations
• structured and managed the entire customer service process
• provided regular consultations on adapting the core framework and systems to Credit One’s business needs

The results

• The runoff portfolio was migrated in a very short period of time, in May 2020
• Digital loan management processes are fully automated and connected with the physical payslips
• Credit One manages the runoff portfolio in line with all regulatory requirements
• The portfolio had an initial outstanding balance of CHF 16.3M

Having these processes synced and automated saves us time and money, so our team can work very efficiently.”

— Enzo Serratore, Founder and CEO, Credit One

Our team had great cooperation with inGain. Our business has to be flexible, and we’re glad we can make use of custom development opportunities to make the solution fit our business needs. It was a pleasure to work with a competent team that has deep industry experience with financial products.”

— Enzo Serratore, Founder and CEO, Credit One

About Credit One

CREDIT ONE is a fintech enterprise for the Swiss private loan credit market. Experienced credit experts provide assistance to clients, and the company focuses on creating added value across the entire value chain.